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Error message

New Community Member

Error message

Hi  

Our website is set up to receive credit card payments through paypal.  Once the customer submits the order form he will be taken through to the Paypal page to input his credit card details.  Since the 26th of September all of our customers encounter the error message that says "We are sorry, things don't appear to be working at the moment.  Please try again later" even though nothing has been changed at our end coding wise.  (Screenshot attached) - does anyone have any clue as to how we can start resolving this issue?

Thank you!
Sue Screen Shot 2016-09-28 at 2.30.53 PM.png 

15 REPLIES
New Community Member

Re: Error message

We are having the exact same issue - no changes were made.  Please help!

 

Customer gets message "Things don't appear to be working at the moment. Please try again later."

New Community Member

Re: Error message

When did you start having this problem? 

Our last successful payment received was around 1pm New Zealand time on 26th September.  

New Community Member

Re: Error message

Hi there

 

I have exactly the same issue. I have looked at the Paypal URL and it says #/checkout/genericError?code=ADDRESS_ERROR at the end. Maybe anyone knows what that means?

 

Thanks! 

New Community Member

Re: Error message

I have that same code at the end of my error.

Re: Error message

I have same error. On what platform your site is running? I use Opencart.

New Community Member

Re: Error message

We are seeing this affecting many PrestaShops mine included.

 

PayPal USA latest version

PrestaShop 1609.

 

And I do not think this started yesterday it may have started after Sept 23rd.

 

lost sales for days now....

 

Contacted PayPal by phone, they stated on their side and were looking at it.

 

Hurry up!  lol

 

 

Highlighted
New Community Member

Re: Error message

We run our website on Adobe Business Catalyst.  Our web developer resolved the issue yesterday.  I am not terribly technical but I was told it has something to do with updating our billing address.... 

New Community Member

Re: Error message

Could you please share the changes you made to get it working again? I'm on Adobe Business Catalyst as well and super keen to get my website back up and running. Thanks so much!

New Community Member

Re: Error message

I'm having the exact same problem with JotForm.  I have forms that started getting the same error when users went to the payment area to make their payment through PayPal.  I tried the suggestion regarding changing/updating the business address but that didnt' work for me.  I have some older forms that seem to work fine - but I have a hand full that no longer work.  I can't begin to express my disappointment in the slow response I seem to get from support.  I submit a question and it has taken as long as 3 hours to get a response.  Beyond frustrated.  Can anyone help me understand and fix this issue?