Error When Submitting Evidence Claim #PP-006-788-611-765

ilhamsk
Contributor
Contributor

I got a dispute #PP-006-788-611-765.

Before I got it, I filled a tracking number for Transaction ID: 0WC545817H173162T

The buyer paid on 1 April 2018. We ship it on 4 April 2018. So it takes time for tracking information for updating.

 

I do a response and choose a radio button for "I can provide compelling evidence (ex., Tracking information for delivered goods)"

And then I click Continue button.

 

So I see this page:Screen Shot 2018-04-05 at 12.19.52.png

 

 

I don't fill anything on this page. And after I click Submit Tracking Info button, I got error like this below:

Screen Shot 2018-04-05 at 12.20.54.png

 

 

I need a help because I need to response this dispute before 10 days later.

Thank you

 

Login to Me Too
1 REPLY 1

ilhamsk
Contributor
Contributor

Hello PayPal

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.