Email received about cash back rewards overpayment
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I just received an email from PayPal that looks to be legit and I was wondering if anyone else has received an email like this? Here's the body of the email... "During the month of March 2018, we experienced a technical issue with our cash back rewards program. This issue impacted our cash back rewards payouts for transactions occurring from March 1-31. What this means is that we overpaid you for the transactions you made that were eligible for cash back rewards. We apologize for the inconvenience. To correct this error, on April 25, 2018, we’ll debit your PayPal account for the overage, which totals 3.49 USD. " You have got to be kidding me. A company this size has to take back $3.49 from a user because they were the ones that had technical issues. I believe they have enough money to cover their own mistakes. Are they going to cover the bounce fee because I don't have this money in my account right at the moment? I am livid. This was PayPal's fault. I should not be punished for their technical issues. Anybody have any ideas what steps I should take?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
During the month of March 2018, we experienced a technical issue with our cash back rewards program. This issue impacted our cash back rewards payouts for transactions occurring from March 1-31. What this means is that we overpaid you for the transactions you made that were eligible for cash back rewards. We apologize for the inconvenience. To correct this error, on April 25, 2018, we’ll debit your PayPal account for the overage, which totals 4.14 USD. SOOOOOOOOO WHAT?!! I earned NOTHING for March?? Is that correct?? Should I stop using my Paypal account for any and everything now?? Who to contact about this? |
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The same thing here. I received the same email this morning. What is going on? Does that mean that I don't get any cash back rewards for March? The whole situation seems strange. A little more transparency would be nice regarding the "technical issue" that they had.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same issue. They pulled back $1.66 from me! I'm sure that makes a big difference to them.....NOT! But, it does to me as I don't carry an actual balance in the account. I have now had purchases declined, subscriptions declined, and monthly bill payments rejected all for $1.66 overdraft that PAYPAL CREATED! What a joke! I tried adding money from a debit/credit card only to get error messages along the way. I finally added all of $2 via my checking account which takes 3-5 days! Why didn't they just charge this to my back up funding in the first place? I appreciate that they notified us up front, but they should have been clear about this so we could have proactively added money. So annoyed with this and the way they handled it.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Gifts not received from Webdev Insights. in Payments Archives
- duplicate payment erroneous in Disputes and Limitations Archives
- Do I receive linked credit car rewards? in Payments Archives
- pay pal rewards in Products and Services Archives
- Didn’t receive 5$ Paypal reward in Products and Services Archives