Disputing Recurring Payment

truebutterfly
New Community Member

I want to file a dispute on a recurring payment that took place over 12 months. Do I have to file a single dispute for each transaction or can I file one for the total amount?

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2 REPLIES 2

Quandary
Advisor
Advisor

Actually that's a good question for customer support - you can reach them through the Help link in your account.  There's nothing in the user agreement under Buyer Protection that says you cannot dispute a recurring payment but, there's no specific details as how to move forward.  (Note, if have paid using a credit card, it's possible your card issuer can assist if you run into an issue with the Resolution Center.)

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kernowlass
Esteemed Advisor
Esteemed Advisor

@truebutterfly

 

You can't dispute a payment over 180 days.


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