Has anyone else have issues with disputing payments for software/coding that was not delivered? We disputed our payment for a company that was to design website webpages and also deliver software for our wordpress site. However, we have been unable to get the vendor to deliver either and/or prove that either had been delivered. In our dispute, we noted this as undeliverable. However, PP changed the reasoning (without our request or consent) and marked it as "not as expected". Of course, we were shocked. In disputing, not changes were made. We made our escalated dispute today with a call. However, the PP portal still shows they are waiting for us and the "Respond" button does not work. Any ideas on how to communicate this to PP and get them to understand the concern here?
Also, not sure if this matters, but the dispute was done on 27 day after purchase due to concerns of lack of delivery.
