You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive
Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
Did the Samsung tablet have your password for PayPal saved on the device?
PayPal would be able to determine if the transaction was initiated from the tablet. Did you file a police report for the tablet?
How many guests ever come into your home? Children, grandchildren, friends, or others?
I'm sorry to hear of the theft and the unauthorized activity! If the fraudster used your tablet, that may be why the claim was denied, because a trusted device made the transaction. You can contact customer support to request a review of the situation and explain about the stolen tablet. A representative can take that into account and the situation can be examined again. It may not result in an overturning of the decision, but there's a possibility.
I hope this helps!
well,Paypal found the ISP matches his pc,so it is denied.
Paypal credit is for purchases,so he should be able to see what has been bought and file UA/