Denied dispute
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I have an unauthorized transaction for $1400.00 plus fees from my paypal credit. I was hacked (my wife's purse was stolen). The dispute was denied and I'm not getting any further help from paypal...What do I do? I did not make this transaction and have no idea who the people are that took my money.
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Did the Samsung tablet have your password for PayPal saved on the device?
PayPal would be able to determine if the transaction was initiated from the tablet. Did you file a police report for the tablet?
How many guests ever come into your home? Children, grandchildren, friends, or others?
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Hi @JoeM4068,
I'm sorry to hear of the theft and the unauthorized activity! If the fraudster used your tablet, that may be why the claim was denied, because a trusted device made the transaction. You can contact customer support to request a review of the situation and explain about the stolen tablet. A representative can take that into account and the situation can be examined again. It may not result in an overturning of the decision, but there's a possibility.
You can reach customer support by Facebook, Twitter, or phone or email.
I hope this helps!
Olivia
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well,Paypal found the ISP matches his pc,so it is denied.
Paypal credit is for purchases,so he should be able to see what has been bought and file UA/
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