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Denied dispute

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Volunteer Advisor

Re: Denied dispute

Did the Samsung tablet have your password for PayPal saved on the device?

PayPal would be able to determine if the transaction was initiated from the tablet.  Did you file a police report for the tablet?

How many guests ever come into your home?  Children, grandchildren, friends, or others?

Contributor

Re: Denied dispute

Samsung tablet may of had PayPal password....not sure No police report...old Samsung Tab 4 No grandchildren and No one who would make a 1400.00 transaction. Quite old couple...not to old yet. I'm i **bleep**...just pay it to get it out of my life. I have no dedit...this really bothers me. I should not be responsible....but I want it to go away.
Contributor

Re: Denied dispute

Samsung tablet may of had PayPal password....not sure No police report...old Samsung Tab 4 No grandchildren and No one who would make a 1400.00 transaction. Quite old couple...not to old yet. I'm i **bleep**...just pay it to get it out of my life. I have no dedit...this really bothers me. I should not be responsible....but I want it to go away.
Moderator

Re: Denied dispute

Hi @JoeM4068,

 

I'm sorry to hear of the theft and the unauthorized activity! If the fraudster used your tablet, that may be why the claim was denied, because a trusted device made the transaction. You can contact customer support to request a review of the situation and explain about the stolen tablet. A representative can take that into account and the situation can be examined again. It may not result in an overturning of the decision, but there's a possibility.

 

You can reach customer support by Facebook, Twitter, or phone or email.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: Denied dispute

well,Paypal found the ISP matches his pc,so it is denied.

Paypal credit is for purchases,so he should be able to see what has been bought and file UA/