Completed payment not using balance?

PrimetimeHero
Contributor
Contributor

Good morning!

 

I placed an order on BestBuy.com earlier this week. It was a pre-order. I found this morning that the product I actually wanted was available. I cancelled my previous order and received a refund to my PayPal balance quickly. I returned to BestBuy.com to pre-order the product I wanted. I elected to use my PayPal balance and a gift card. I also decided to use my bank account to pay for expedited shipping. 

 

The order went through successfully. However, when I check my PayPal account, it shows that the payment was completed, but my balance still remains. Will it take a while for my balance to reflect the pre-order, or did something go awry?

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1 REPLY 1

multiruben007
Contributor
Contributor
I already waited more than 5 days and my refund is still not being added to my paypal balance
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