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Cant cancel unclaimed payment.

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New Community Member

Cant cancel unclaimed payment.

I sent a donation which has not been claimed. I would now like to cancel it. However there is no option to cancel. I have googled how to cancel an unclaimed payment which is as follows:

 

Here's how to cancel an unclaimed payment:
  1. Log in to your PayPal account.
  2. Click Activity near the top of the page.
  3. Click on the transaction you'd like to cancel.
  4. Click Cancel in the "Order status/Actions" column of the transaction in question.
  5. Click Cancel Payment.

However there is no 'order status/actions' option on my page. So i've been unable to cancel.

 

Please advise

 

Thanks

Tan

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Cant cancel unclaimed payment.

Hi @cbeckmann,

 

Great question! There is no fee to cancel an unclaimed payment.  Smiley Happy

 

To update the entire thread about cancelling unclaimed payments, the instructions in the original post are from the Classic site. Here’s how to cancel an unclaimed payment in the New Experience:

  1. Log in to your PayPal account.
  2. Click Activity near the top of the page.
  3. Find the transaction you want to cancel.
  4. Click Cancel under your unclaimed transaction.
  5. Click Cancel Payment.

I hope this helps! Smiley Happy

 

-Ashley

 


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!
17 REPLIES
Contributor

Re: Cant cancel unclaimed payment.

Try clicking on the transaction in question that you wish to cancel and seeing if the option lies within the transaction details. If that doesn't work, going to Summary or Activity and then clicking classic site on the bottom of the page (or alternatively, going to paypal.com/history) and look for the Order/Action status column there, which if my memory serves me, is a line from the classic site anyhow.

New Community Member

Re: Cant cancel unclaimed payment.

And is there a fee for canceling an unclaimed payment? 

Moderator

Re: Cant cancel unclaimed payment.

Hi @cbeckmann,

 

Great question! There is no fee to cancel an unclaimed payment.  Smiley Happy

 

To update the entire thread about cancelling unclaimed payments, the instructions in the original post are from the Classic site. Here’s how to cancel an unclaimed payment in the New Experience:

  1. Log in to your PayPal account.
  2. Click Activity near the top of the page.
  3. Find the transaction you want to cancel.
  4. Click Cancel under your unclaimed transaction.
  5. Click Cancel Payment.

I hope this helps! Smiley Happy

 

-Ashley

 


If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!
Member

Re: Cant cancel unclaimed payment.

Hi! I have rhe same problem, I need to cancel an unclaimed payment, I entered the wrong currency. I tried on the new site and on the classic version, there is no cancel option. Please help me as soon as possible, so I can get my money back! Thks
New Community Member

Re: Cant cancel unclaimed payment.

I am also trying to cancel a payment and tried all the suggestions but still haven't located a cancel payment button. I accidentally used the wrong address to send a payment and woudl very much like to cancel. Please advise! Thank you!

New Community Member

Re: Cant cancel unclaimed payment.

Im in the same situation, didn't get the option to select the currency and sent wrong denomination.

Now i go to Activity, select transaction (which is unclaimed) and there is no option to cancel.

This is rediculous.

Both me and the seller are waiting to cancel and resend.

So what's going on.

New Community Member

Re: Cant cancel unclaimed payment.

I'm sorry but there is no such option. There is no Cancel option in, under or near the transaction in question. Can you please post a visual aid to indicate where I might find said button.

Tags (1)
Volunteer Advisor

Re: Cant cancel unclaimed payment.

The only way you cancel a payment is if the email account you sent money to is an unregistered one.  Payments to registered  email addresses get the "Unclaimed" status on the sender's activity page if the recipient haven't claimed payment.  If the payment remains unclaimed for 30 days, it will automatically be returned to the sender.


Kudos are greatly appreciated. Smiley Happy
New Community Member

Re: Cant cancel unclaimed payment.

I am having this same problem, I have tried both using the classic site and the new experience. There is no cancel button anywhere! My boyfriend gave me the wrong email address and I have been looking for a cancel button for almost a day now! Ineed my money back!