Can't proof ID and address

Zsolt1
New Community Member

Dear Members, 

I have a limitation on my account.

 

I was asked to provide proof of ID and address.

 

I did it several times, but I'm still under limitation.

 

I uploaded my identity card, both sides, and a bank statement.

 

I changed my address in my profile, but nothing happens.

 

Really hard to solve it beacause I receive 1 email/1-2 days...

 

What can I do?

 

I tried to phone, but after 1 hour waiting I gave up.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Zsolt1

 

What address do you have on your profile, is it a Hungarian one and do you have a Hungarian paypal account and do you still live in Hungary?


Advice is voluntary.
Kudos / Solution appreciated.
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Zsolt1
New Community Member

Yes, I live in Hungary, have an address here, my Paypal's address is the same. 

 

I registered in 2012 and nothing changed in my profile.

 

If the bank statement say (just an example): Main Road 15 6th floor 15th door

 

Then I have to set my Paypal address the same? In Hungray, it's not important to tell the details, it is official if I only add the street and house number.

 

Or if I add the floor and door, then for banks it's ok, if I shorten like: 6th/15th or 6th f. and 15th d.

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