Can't login into my account

Patty23x
Member
Member
I just change my password, and logout, but i can't login anymore, trying using old password but still can't login, trying reset password again still can't login, what should i do know? Trying send email to paypal, but just got the bot machine answered, please somebody help me
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5 REPLIES 5

Snow-Cat
Advisor
Advisor

As this is a public community, there's no way to access user accounts or view info - only customer service has the capability and tools to assist - best to phone - most email responses are stock answers.

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Patty23x
Member
Member
I can't login into my own account, what should i do????? Also can't reset the password to, where i contact the customer service, can't emailed too...
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Patty23x
Member
Member
When i trying to reset the password just got this message "Sorry, we couldn’t confirm it’s you Need a hand? We can help"
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Snow-Cat
Advisor
Advisor

The "We can help" means customer service - not the public forum.   PayPal has both a Facebook and Twitter presence - both are supported by employees, you could always try there too.

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Patty23x
Member
Member
Okey I'll try, thx for the information
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