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Can't believe PayPal would do this to me

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Contributor

Can't believe PayPal would do this to me

About a month ago, I ordered a pair of shoes. When the shoes came, they were a very different and much less expensive pair. I didn't worry too much, so I just contacted the seller. I decided I had no choice but to put the case in PayPal's hands as the seller clearly didn't have plans on getting back to me. I submitted my claim and waited. This morning, however, I received the news that I was only eligible for a refund if I ate the $30 shipping cost to send a package with tracking. I could not believe that PayPal would do that to me after I didn't even do anything wrong. The seller should clearly be paying for the shipping cost. This seems very unjust. I emailed the seller but he has all the leverage, as if I threaten to not send the shoes back if he doesn't pay for the shipping, then I just paid $50 more for an unwanted pair of shoes. Is there anything I can do?
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Moderator

Re: Can't believe PayPal would do this to me

Hi @MaxPurdon,

 

Welcome to the community! I'm sorry to hear about the problem you encountered with an item that was not as described. I'm happy to help!

 

PayPal does have a program that reimburses up to $30 of return shipping expenses, for eligible customers. Please visit http://www.paypal.com/returns for more details.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

View solution in original post

4 REPLIES 4
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Frequent Advisor

Re: Can't believe PayPal would do this to me

PayPal is just following policies of the User Agreement. 

It would be a good time to read and undestand the buyer and seller sections of the User Ageement before you make anymore purchaes.

Reading the User Agreement the term "unjust" is not part of the policies.  Actually policies state that the PayPal has sole descretion on resolving issues.

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Contributor

Re: Can't believe PayPal would do this to me

I don't want to go and read a bunch of legal documents. I just wanted to buy some shoes and I ended up without shoes and without $30. Thanks for the reply, but not really what I'm looking for.

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Moderator

Re: Can't believe PayPal would do this to me

Hi @MaxPurdon,

 

Welcome to the community! I'm sorry to hear about the problem you encountered with an item that was not as described. I'm happy to help!

 

PayPal does have a program that reimburses up to $30 of return shipping expenses, for eligible customers. Please visit http://www.paypal.com/returns for more details.

 

I hope this helps!

 

Olivia

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

View solution in original post

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Contributor

Re: Can't believe PayPal would do this to me


@PayPal_Olivia wrote:

Hi @MaxPurdon,

 

Welcome to the community! I'm sorry to hear about the problem you encountered with an item that was not as described. I'm happy to help!

 

PayPal does have a program that reimburses up to $30 of return shipping expenses, for eligible customers. Please visit http://www.paypal.com/returns for more details.

 

I hope this helps!

 

Olivia

 

Oh my god, thank you so much. This is so helpful!