Buy now button not working
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Hello,
its now almost 24 hours since buy now buttons on my website are not working. I have been using them for more than year and half. I have made no changes whatsoever. Usually i am receiving couple orders a day, through 4 buy now buttons. All of them been working all the time. But now when anyone clicks on them it shows this message: Things don't appear to be working at the moment. Please try again later. Can you please help me with this issue as this is my only income and i am very dependent on it. I have wrote this to paypal, but no answer yet.. Thank you for your help. Renata
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hello again,
i have just had a phone call from paypal. they told me that i have to contact Ppaypal's Merchant technical support. Here is how:
If you haven’t already created an account for the Merchant Technical Support site, please create one now. Here’s how:
- Go to www.paypal.com/mts and click Log in in the top right-hand side of the window.
- Click Sign Up.
- Provide the required information and click Create Account. You can use any valid email address.
After you have created your account, you can submit your question. Here’s how:
- Go to www.paypal.com/mts and click Contact Support.
- Fill in the form in as much detail as you can and click Continue.
We look forward to assisting you further.
So ihave done so and now i am waiting for their response. Funny enough i have received one payment several hours ago. I have no idea how he's done it, but as i can see in google analytics, he had to refresh that page around 13 times before he get it done. but others still cant get it working. i have had a look around on other websites using buy now button, if its only me having this problem and it seems that north american websites are allright. I am from Czech republic and i have found one other website outside of USA, from Chile and his button is not working as well. I can see already two replies to this topic. You are having this issue as well and where are you from? Renata.
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Ok so response from paypal's merchant technical support is here:
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Thank you for the update, I am yet to get a response from PayPal. We are from the UK.
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if you understand how your site is coded. I use a shopping cart and single purchase buttons. single purchase buttons are working, they use a command _xclick. the shopping cart is not working, it uses the command _cart. So from what I can tell so far, the issue may be just with multiple items failing, and single items going through. I have yet to hear from Technical support.
Fingers crossed the fix it quickly, but glad, in a way, to know it is not me.
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Same problem here in QC / Canada with 2 of our clients using PrestaShop and PayPal USA CANADA module.
Problem has been reported to us for the first time yesterday (tuesday) around 11:00AM.
Any confirmation that this error is on the PayPal side?
With which shopping cart are you experiencing this issue?
D.
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