Being scammed through Kixify and contacting Kixify/PayPal isn't working

[cwjpci]

So I purchased a pair of Jordan Retro 11s off ray_brown1 on Kixify and paid $285. Next day, he can't ship them because they're gone and now the order is off and he is saying he "can't" issue my refund although he can do it through either site (as they are partnered). 

What measures can I do to get my money back? Trust me, I'm not buying again off there.

Thank you and I can further explain anything if anyone has any questions.

[kernowlass]

@cwjpci

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to UK Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/uk/webapps/mpp/first-dispute

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[cwjpci]

I've opened a dispute, but what if the guy doesn't reply? It is clear that he is scamming me so surely he wouldn't tell PayPal I have not received the item?

[kernowlass]

@cwjpci

If you open a dispute for non receipt of item AND escalate it to a claim (when you get that option), then paypal give the seller 10 days to provide a tracking number that proves DELIVERY of your item to your paypal registered address.

If he does not respond / does not provide tracking OR does not refund and paypal find in your favour then paypal will reimburse you under their buyer protection policy.

[cwjpci]

That is so nice to hear! Last question. He said "the money isn't showing in his PayPal anymore"??

[kernowlass]

@cwjpci

As long as its showing as completed on your paypal account then you can file a dispute.