We are an executive search firm that has been in business since 2008. We recently decided to offer a credit card option to our clients so that they could make an initial payment online instead of sending in a company check. A few of them decided to make credit card payments via our PayPal Business Account and after 3 payments went through, PayPal immediately locked our account and froze our funds of approximately $36,000. I have provided additional information as requested and then some. I provided bank statements, our EIN, my social, a detailed explanation of the payments, etc. I have called. I have emailed. I have sent Linked In messages. It has now been over a week and this is still not resolved. We are a small company and need this money for our daily operations. This is extremely frustrating, unprofessional and the worst possible way that I can imagine for a company to begin a business relationship with a new client. Is this the normal experience for new PayPal Business Clients? Any suggestions for getting this resolved quickly?
