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can't find wallet section

New Community Member

Re: can't find wallet section

Same Problem - NO WALLET LINK ANYWHERE??

New Community Member

Re: can't find wallet section

OK, simple, called PayPal 0800 358 7911, simple, activated and authorised account with the help of a cimputer voice, simple Smiley Happy

 

New Community Member

Re: can't find wallet section

Not only do I not have wallet link I have not been able to access my Smart Connect account for a month. I have called in for help several times, and the last time I was told that they would add the wallet link within four business days and this would fix my Smart Connect problem. Will see next Weds.

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Administrator

Re: can't find wallet section

Hi everyone,

 

Thanks for your participation in the Community.  The Wallet link should appear as one of the options at the top of the PayPal page.  If this option is not showing there, then you are most likely using a business account.  The option to manage bank accounts or other account settings is under the Profile option in the upper right corner.  Click "Profile and Settings" in the drop down menu, then click the "My Money" section to get to the bank accounts.

 

 

@karenk411,

The issue with the Smart Connect link is a known issue that our engineers are working to resolve.  Apologies for any inconvenience this has caused.  If the option is still not showing, please log into your account and use this direct link instead: 

http://www.paypal.com/cg​i-bin/webscr?cmd=_bcsweb​-make-payment

 

 

I hope this helps!

 

- Frank

If you see a helpful post, please accept it as a solution or give the author kudos. Smiley Happy Thanks!
New Community Member

Re: can't find wallet section

Turns out, I was still using the "old version" for my PayPal landing page (business account). After weeks of not being able to access my Smart Connect accout information and five phone calls, the last time I called in the guy told me to click on "switch to new version" in the upper right corner and - PRESTO!! all account information was there with a new MUCH easier to read format.  I probably missed the memo about the new version - but I wish someone I called the first four times would have known about it!

New Community Member

Re: can't find wallet section

Paypal_Frank:

 

I did exactly what you instructed,  but when I click "Profile & Settings" then "My Money",  the page only shows what my existing payment  methods are, but NO Option to click or to add any new payment method.  There is NO buttons/link for me to click.

 

I need to add a new payment method for my business,  please get it fixed as soon as you can.

 

 

New Community Member

Re: can't find wallet section

FOUND IT!!!!! Go to profile, my money and you will see your bank name. Next to that is a small link saying Unconfirmed. click on this link and enter the code in the box