buyer reversed payment
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
So I sold an item on ebay a little while ago and when I recevied the payment I sent him the item. However, after logging in yesterday I saw that he reversed the payment and he got his money back even though I sent the item and according to the tracking number provided it was delivered to him. I tried to open a dispute in the resolution center but, it said the transaction ID for the reversal is invalid. I try to contact paypal via the message sender but, they just told me to open a dispute. I am not sure what I am suppsoe to do so hopefully I can get some insight here.
Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What are the details of the trancstion on your account summary and details pages?
Did you use the ID number that is associted with th reversal?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes. I did use the transaction ID that was linked to the reversal when trying to open a dispute. It said it was not valid.
When I click on details it just says the amount reversed and the fee. It also lists the person who reversed it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
For the most current and accurate information, just give PayPa customer service a call. Click on the "contact" link at the bottom of the page and go from there. Make sure you use a one-time passcode for quicker access.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Changing account types in About Payments (Archive)
- where can I see the transaction entries in the sandbox account in About Payments (Archive)
- no payment confirmation, No funds but customer has sent photo of transaction page and ID number in About Payments (Archive)
- Buyer from nigeria in About Payments (Archive)
- How to send the receipt to customer with direct credit card payment of the rest API in About Payments (Archive)