I ordered something off ebay, and the shipping was already 14.90.. when the mail man came to deliver it there was an 18 dollar postage due on it. I would have to pay that or they couldn't leave it and would send it back to seller. I refused the package because I would never pay a total of 32.90 for shipping for a used toy and it just didnt seem worth it. I didn't know there was going to be an extra charge. The tracking on the package shows I refused it. I opened a case with ebay, but they sided with the seller and closed the case and said my refund would not be refunded. I've contacted the seller and they won't get back with me. My ebay account is automatically set up with pay after delivery. I've emailed paypal about the situation 2 days ago and I still haven't received a response from them. I guess I should just try calling them. My question is, should paypal cancel that pay after delivery? I don't have anything in my possession and the tracking proves I refused it. If I don't get this settled, I will have over 50 dollars taken out in a few days for something I don't even have.
I'm surprised that PayPal who are generally known to be buyer friendly would side with the seller when the extra postage was disclosed up front presuming the seller was offering to ship to your location for the price you mentioned. Unfortunately as has been said, there's nothing much you can do once PayPal have sided with the seller and since you're using pay on delivery that means you don't have a credit cards protections to fall back on.
It's even more surprising they would side with the seller then if the seller was offering delivery to the sellers location for the set fee and didn't disclose there would be additional charges.
A tracking that shows it's been refused is not valid proof of delivery. If you have opened a case on eBay, and they are the ones who sided with the seller, you can directly contact customer service and have them file a claim for you. Once a claim has been filed, as long as it's not yet fourteen days since you made the purchase, the scheduled payment will be frozen until the case closes.
Most Disputes and Claims representatives are very accomodating.
