You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive
Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
I transferred money from my business account to my personal account. Something I have done many times but this time, the money has vanished. I received no email confirming that I sent money and the money has yet appearred in my personal account. I use my personal account to transferred funds to my bank so I can pay bills which obviously I can't do because Paypal, for whatever reason has made my money disappear into the cosmos.
If there is a glitch in the system, there should be at least a warning about it. Now I have to ring people to say, sorry I can't pay you right now. This is unacceptable. Paypal can take money instantly but after that, anything goes.
My daughter sent me some money but I never received it either. Wonder if something is going on at Paypal? Have you received your money yet?
Check your actiivty on your PayPal page...if the payment you sent is unclaimed, then it's likely your daughter's e-mail address is not confirmed on her account. Accounts with unconfirmed e-mail addresses won't receive money since the e-mail address is where that money is sent. PayPal wants to make sure that e-mail address is, in fact, yours. Best advice I can give is check your inbox for an e-mail from PayPal to confirm the address you used to set up your account. Sometimes the e-mail ends up in your junk mail/spam folder.
If it's not there, definitely give the customer service team a call and they will be able to resolve this issue for you.
I was suppose to receive money from my daughter this morning and I never received any. Paypal should let us know they are having a problem.
This is ridiculous. I wonder how many people are losing funds today that Paypal will need to refund and resolve. This is going to result in overdraft fees for my sister. We were trying to take care of business today and instead Paypal funds just went off into some unknown space. They are going to have to refund everyone who has had this issue, it is absolutely crazy to think Paypal funds are being sent and just dissapearing during the process without any update to show transactions on Paypal or for the funds to be received by the recipient.
I spent a half hour on hold to speak to someone. He was able to confirm that requests to send money were sent. He even gave me the email address of the intended recipient. He said he had no idea why the transaction did not complete. ( I also never got any paypal emails) He said that because they did not complete the funds would not come out of my account later. He had me try sending it through a 3rd time. (I tried twice before calling). After refreshing his screen he could see the newest request but again no completion. Then finally at the end confirms it's been an ongoing problem.