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What does it means "cancelled, issue refund" on order status?

New Community Member

What does it means "cancelled, issue refund" on order status?

Does it mean that the buyer wants his refund back?
5 REPLIES
PayPal Employee

Re: What does it means

Lidiy -

 

Welcome to the Community!

 

Can you tell us more about where you are seeing this status message?  Is it on eBay or PayPal?  If on eBay, was the auction cancelled?  More information will help our Community members assist you further.

 

Thanks!

 

Adrian

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New Community Member

Re: What does it means

hi

i have the same thing on my paypal account i am wondering why it says that i just shippet the item to

 

PayPal Employee

Re: What does it means

sabpatt -

 

By any chance, is this an eCheck that you have received?  An eCheck will have a status of "Uncleared" until the funds have arrived from the buyers bank account, and you won't receive payment unless the transfer clears.  We don't recommend shipping prior to the eCheck changing to "Cleared," as you are not covered by our Seller Protection if the transfer does not complete. 

 

The wording "cancel, issue refund" will appear if you would like to cancel the transaction and decline the bank transfer.

 

Thanks,

 

Adrian

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Did my post solve the issue? If so, please accept it as a solution!
New Community Member

Re: What does it means

I'm having the same problem also. Has anyone figured this out?
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Volunteer Advisor

Re: What does it means

Are you seeing "Cancelled, Issue refund", or... are you seeing "Cancel, Issue refund" ?

What is shown in the "Payment Status" column?

~Sandy