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Unresolved issues

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Obliteral
Contributor
Posted on

I have had problems paying for items that I have bought on ebay but everytime I try to pay I get the message:"We can't process your payment. Please select a different payment method or check your payment details including your billing address."

I have contacted ebay tryed all there methods to fix this but they have asked me to contact paypal.

I was put threw and after waiting 40mins on the phone hearing the same music and being told everyone is busy im too **bleep** off to wait any longer on there so I was wondering if anyone else was having this issue.

Hope someone can help or atleast explain why they find it so hard to pick up the phone!

4 REPLIES 4

Unresolved issues

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kernowlass
Esteemed Advisor

@Obliteral

 

 have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Unresolved issues

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Obliteral
Contributor

Thankyou for that information


Unresolved issues

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maplesprings
New Community Member
I too am having the same problem they told me it was my bank so i called my bank . Bank said it was pay pal. Ebay said it was pay pal. Someone nerds to get it fixed

Unresolved issues

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Obliteral
Contributor

The problem has been resolved for me so I hope this information helps

The direct debit had been cancelled and that was stopping me from paying for items
Then once the direct debit was re set up I had to call up and the member of staff I spoke to made sure that the system knew it was me paying for my item (As it was on high alreat due to a new direct debit)

Hope this helps anyone having such issues with paying for items.

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