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If you call, they will be able to add your account to the affected accounts and have it prioritized for the fix. I highly suggest you ask the buyer to just mark it as received on their transaction details.
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They are still going to hold yourmoney even after item is delivered just in case of disputes, claims and chargebacks after the buyer received their item, up to 21 days until your performance/account meets the general requirements for them to release you from the 21 day hold program.
https://www.paypal.com/selfhelp/topic/FUNDS_AVAILABILITY_HC
Kudos & Solved are greatly appreciated. 🙂
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Hi,
I know there's a bug where the funds are not being released, whether automatically or manually. Have you already added the tracking number? If not, you mark the item as shipped and ask the buyer to mark it as received. It will be faster.
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If you call, they will be able to add your account to the affected accounts and have it prioritized for the fix. I highly suggest you ask the buyer to just mark it as received on their transaction details.
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