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I've read all the reasons why PayPal can't send money to a recipient but none of them apply in this case. The recipient is a nursing home resident who still has all her marbles. She is active online and has a valid email address. I wanted to send her some money for her birthday but I get the above message. What should I tell her to do to solve the problem?
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I copied and pasted her email addy. Did all the other things you listed. Once she had logged in, I went back and tried it again and it worked. Guess she just had to get its attention. Thanks for your answers.
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Silly question but does she have a paypal account?
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Yes. I told her about the message and here's her reply:
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It shouldn't do.
Are you absolutely absolutely sure that the email address you tried to send the payment to was correct and spelt correctly?
If so then if she only has a personal account it could be that she can't accept card funded payments.
Why don't you try this go to send money > click on the personal and not purchase tab > select gift payment > then fill in the rest BUT MAKE SURE YOU FUND IT FROM FUNDS IN YOUR BANK ACCOUNT OR PAYPAL BALANCE AND NOT A DEBIT OR CREDIT CARD.
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I copied and pasted her email addy. Did all the other things you listed. Once she had logged in, I went back and tried it again and it worked. Guess she just had to get its attention. Thanks for your answers.
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Hi Granny_Sue, and welcome to the forums!
Thank you for coming back to update the Community. I'm glad your birthday present got through! 🙂
Olivia
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