Receiver's account is locked or inactive

[jijesh330]

I have been trying to receive payment from CLIXSENSE. but I Am getting this error from their cs.  

"We have just sent you a $0.01 test payment to your PayPal account  to make sure it's valid, but according to PayPal it's NOT.

PayPal reason: Receiver's account is locked or inactive

Please make sure that your PayPal account is valid.

Thank you."

please give me a solution ASAP

[minty1]

Hi jijesh330

Is your acc verified?

[jijesh330]

Yes

[PayPal_Ashley]

Hi @jijesh330,

Sorry to hear you're having troubles receiving your payment. 😞 Is your email address confirmed in your profile? Is the sender using the correct email address to send the payment to you?

Lastly, are there any open issues on your PayPal account or in your Resolution Center?

-Ashley

[jijesh330]

E-mail is confirmed

Sender using the correct email address

There is no open issues on my PayPal account or in my Resolution Center

click here to see the screenshot

[PayPal_Frank]

Hi @jijesh330,

The ability to receive funds can vary by country or in some countries, additional steps are needed before the account can receive payments.

The error message in your original post typically means that there is a limitation on an account that is preventing an account from receiving payments.

I suggest double checking in the Resolution Center to be sure.  Alternatively, the sender of the funds may want to make sure they are sending to the correct email address.

If these options don't help, I recommend contacting our support directly so they can take a closer look at the account:  https://www.paypal.com/help

Thanks,

Frank

[jijesh330 · Accepted solution]

I solved the problem. I have select a purpose code. That was the problem 

[Praveenajose]

Hi jijesh,

i am having the same problem u had. but i have set the purpose code too. still my cliksense amt cannot getting credited. please advise