Prepaid MasterCard Refund help

LampCity
Contributor
Contributor

I purchased an item on Ebay, and it wasn't the correct item I needed. The seller gave me a refund to my PayPal account, and it said the transacation was completed. I bought the item with a prepaid Vanilla MasterCard. And the money wasn't added back on to the card. I am concered, of how I'm going to recieve the money back? Please helpSmiley Sad

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1 REPLY 1

Misty11
Advisor
Advisor

Hi LampCity,

 

Welcome to the Community!

 

Yes, the money should go back to the card, however it can take up to 30 days to show up on the card statement. We can certainly take a look at your account. Feel free to contact Customer Service by clicking the Contact link at the bottom of any PayPal page or you can contact us on Twitter or Facebook and we'd be happy to take a look for you.

 

-Misty

 

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