Just wanted to share this reply I received from PayPal on their facebook page:
We offer our sincere apologies for any difficulties you are experiencing with the PayPal PrePaid Debit Card. We are aware of the issue and are working with Netspend to resolve it as soon as possible. We take the matter very seriously and appreciate the inconvenience it is causing Netspend and our mutual customers. Thank you.
Isn't it nice that they appreciate the inconvenience it is causing us? Oh, but it's not their fault, you see, it's Netspend...
And here is my reply to them (just in case you are interested):
I do appreciate that someone actually replied to me here, but your scincere apologies are not going to cut it. You have not placed any kind of notification of this problem on either your site or your facebook page, only replying to a few irate customers in posts to this page. Have you read the thread on your own sites community forum? Have you noticed how many people are having problems because they relied on paypal's instant transfer to feed their children and pay their bills?
Do you think your scincere apologies are going to make up for the hardships? Do you REALLY care? Do you realize it's been 4 days and nothing, I mean nothing on your site saying there is a problem and you trying to resolve it?
Like I said, I do appreciate your reply, but I don't appreciate your putting myself and hundreds of other loyal customers in this predicament without so much as a word on your site... it's unacceptable and as soon as I am able to, I will be switching over to ANY OTHER payment method. I do not appreciate the way you are handling your customer service, I feel that, regardless of what you said above, you really couldn't care less about your customers.
There are other methods out there. You may think you are too big to care about losing a few hundred customers, but you will find out how wrong you are, when a few hundred thousand customers leave you to go to your competitors.
