Payment - Someone Please help!

zbrushman
Contributor
Contributor

Hi,

I recently completed a payment on October 17th for $136.00, but at the time of payment, I only had around $134.00 in my Paypal balance, with $1.76 leftover which would be withdrawn from my bank account.

 

I received an email from Paypal this morning informing me that the transaction failed because of insuffcient funds.

 

In the email, they say they will try again in 3 business days for $136.00!!! How is this possible if $134.00 from my Paypal balance was taken to fund most of the payment, and only $1.76 should be withdrawn from my bank account?!

 

Is Paypal going to charge me $136.00 or $1.76 to pay the balance of my transaction from my bank account?

 

What happened to my Paypal balance of $134.00? Is Paypal going to charge me for the total again from my account or only $1.76?

 

Furthermore, the purchase I made is listed as complete by the online store whre I made the purchase.

 

 

Please clarify this.

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minty1
Advisor
Advisor

Oh I see yes I didnt read your message properly

 

Its the remainding $1.76  they couldnt get as you must have had insufficient funds, yes make sure its in as there may be a charge?

WelcomeSmiley Wink

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4 REPLIES 4

minty1
Advisor
Advisor

Hi zbrushman

 

I suggest you call ppal asap because if there are no funds left in your ppal it will come from the back up source linked to your ppal account(card/bank)

Whether its a hitch/glitch or not I doubt if they will pick up any charges you could possibly incur?

 

When you call dont select any options just hold on until you speak to an agent

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minty1
Advisor
Advisor

Have you bought anything else recently as ppal will take the money from your balance first?

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zbrushman
Contributor
Contributor

Hi Minty, thank you for your response. It would appear that Paypal was attempting to withdraw $1.76. My bank account was updated and an attempt was made for that amount. I'll have to make sure that the funds are there by Friday. I will make that call just to get assurnces that they won't charge me $136.00. Once again, Thanks!

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minty1
Advisor
Advisor

Oh I see yes I didnt read your message properly

 

Its the remainding $1.76  they couldnt get as you must have had insufficient funds, yes make sure its in as there may be a charge?

WelcomeSmiley Wink

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