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Moved from Canada to England. Problem with account

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New Community Member

Moved from Canada to England. Problem with account

Hello ! I opend up a paypal account some time back when I studied in Canada, but never even added a bank account to it. I since moved to England and opened a new paypal account which is active with my new bank details. Sadly I sold an item on ebay and the buyer sent the payment to my old paypal account that is not even conneted to a bank account. I no longer live in canada and no longer have a canadian bank account !

 

How do i move the funds to my new paypal account? 

OR

What can i do to get my money?

 

P.S I emailed the buyer about the refund process but never recieved a reply. I have no choice now but to post the item with my money hanging on the old account. 

 

PLEASE HELP !!

4 REPLIES 4
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Frequent Advisor

Re: Moved from Canada to England. Problem with account

Suggest contacting customer support to find out what your options are.  (If you can still access your CA Account, you may be able to use the Send Money feature to send the funds to your UK Account.)

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New Community Member

Re: Moved from Canada to England. Problem with account

Please on what number can i call them to speak to a person, not a machine?

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New Community Member

Re: Moved from Canada to England. Problem with account

I can no longer access my Canada Bank account!

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Frequent Advisor

Re: Moved from Canada to England. Problem with account

PayPal Customer Service:

If in US

1 – 888 – 221 - 1161
1 – 402 – 935 - 2050 (if calling from outside the U.S.)

4:00 AM to 10:00 PM Pacific Time Monday through Friday
6:00 AM to 8:00 PM Pacific Time Saturday and Sunday
Please note that hours of operation may vary on holidays

 

If in the UK

0800 358 7911
If you are calling from outside the United Kingdom, use the following phone number: Login, Click "Contact", Click "Call Us" (international call charges may apply). Freephone from a UK landline. However, costs from mobile may apply and are dependent on the terms of agreement with your network operator.

8:00 am – 10:00 pm Monday through Friday
8:00 am – 9:00 pm Saturday;  9:00 am – 9:00 pm Sunday
For Claims or limitations, hours of service are: 8:00 am – 8:30 pm Monday through Friday; 8:00 am – 6:30 pm Saturday; 9:00 am – 6:30 pm Sunday

 

If in CA

Login, Click "Contact", Click "Call Us"
1-Login, Click "Contact", Click "Call Us" (if calling from outside Canada)

4:00 AM to 10:00 PM PST Monday through Friday
6:00 AM to 8:00 PM PST Saturday and Sunday

 

Other methods:

You can reach out to PayPal through Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal

 

US Corporate Office:

Paypal USA Corporate Office Headquarters
2211 North First Street
San Jose, CA 95131
Corporate Phone Number: 1 - 402 - 935 - 2258
Fax Number: 1 - 650 - 251 - 1101
Email Address: info @ paypal.com

 

UK Corporate Office:

Hotham House
1 Heron House
Richmond Upon Thames
Surrey
TW9 1EJ
GB