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Internal server error on withdrawing funds

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kbeat
Contributor
Posted on

I keep receiving the "Internal server message" when I try to withdraw funds from my PayPal account.

 

I've already tried to use Chrome anonymous window, cleared all the caches, another browser (Firefox) and the old version of the site. I even tried to connect to VPN from other country.

 

Can you please help me?

7 REPLIES 7

Internal server error on withdrawing funds

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DPCreations
Frequent Advisor

Did you try Chrome regular (not anonymous)?

How are you connected to the itnernet?

Where are you locatred?

Internal server error on withdrawing funds

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kbeat
Contributor

Yes. Actually, the problem appeared when I tried to withdraw funds in a usual way - from a regular Chrome window.

 

I'm connected via hotel WiFi network. Currently, I'm located in Turkey.

 

One more thing to mention: I'm having a vacation in Turkey, but I usually withdraw money from Kazakhstan, so PayPal detected it as unusual activity. I have already confirmed that everything is ok (by entering the code from SMS that I received). There are no any additional alerts in the resolution center.

 

 

Internal server error on withdrawing funds

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DPCreations
Frequent Advisor

PayPal currently does NOT provide service in Turkey.

 

This is a U. S. PayPal Community and it is exptected that non-U. S. users will identify themselves correctly to make it easier to resolve issues.

Internal server error on withdrawing funds

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kbeat
Contributor

Sorry, but it sounds strange that my location does matter when I use PayPal. I don't have any Turkish debit/credit cards or bank accounts attached to my PayPal account. The only thing referring to Turkey now is my physical location - I don't think it's the reason why I can't withdraw the money.

 

What do I have to do to 'identify myself correctly' besides logging in from my PayPal account to this community? 

Internal server error on withdrawing funds

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DPCreations
Frequent Advisor

Your address is Turkey, this would mean you have a Turkish PayPal account, when PayPal was in business in Turkey.

If you attempt to establish a PayPal acocunt outside of your country, you are likely to have problems.

Location and details do matter.

Internal server error on withdrawing funds

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kbeat
Contributor

OK, I did the following: connected to my home PC via TeamViewer and tried to withdraw again. And I've got the same error message. My home PC is located in Kazakhstan and I already withdrew money several times from it.

Internal server error on withdrawing funds

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DPCreations
Frequent Advisor

Suggest you search TeamViewer issues on the forum.  There have been a lot the last few days and there are issues.

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