Please keep in mind that the community forum is a member to member help group - we do not have customer support capabilities. Unfortunately we don't have enough info so all we can do is speculate. For example, is your account setup properly meaning your email address is confirmed and your PayPal Account is verified? Have you been able to receive funds previously to this? On the sender's end, did they tell you what the status of the transaction is - pending, unclaimed, etc.? Just guessing here but, if you did not receive an email notification that someone sent you funds then it's possible your account is not setup properly. That's where customer support comes in as they can check these things out for you. If one method of contact didn't get a response, you have options - email, phone, Twitter @AskPayPal or via Private Message on their Facebook page at https://www.facebook.com/PayPal
