Getting "We are unable to validate your information. Please try again." message.

matiasg85
Contributor
Contributor

I am getting the "We are unable to validate your information. Please try again." message when trying to make a payment for ebay, i already tried clearing cookies, different browsers, even different computers, the only way i have now to make a payment is through the ebay app.

Already called Ebay and Paypal and both told me everything is looking fine at their end.

 

Any help would be appreciated.

Thanks.

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2 REPLIES 2

WipedOut
Frequent Contributor
Frequent Contributor

This is a known problem with eBay right now and no one knows the cause.  

 

So you have tried paying with the pay by PayPal?  Have you tried the pay via credit card option?  It is still done through PP payments gateway?

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matiasg85
Contributor
Contributor

Nop, but i will try next time, for the time being paying from the ebay android app seems to be the only work around...

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