Changing default payment funding source (Ebay rep live chat session Transcript)

[iMrk]

Juliet S.

Hi Marc. Hope you're fine and how can I help you today?

mgcosmetic

I would like to change my default paypament method as a buyer

mgcosmetic

I always have to change source to my credit card becuase the default source is always my bank account

Juliet S.

So meaning to say that when you pay for an item, you always your bank account, and now you want to use your credit card?

Juliet S.

Sorry, we have minor system delay.

mgcosmetic

yea. The default Paypal funding source is my Bank account. I have to change the funding source for every transaction as it does'nt remember my choice on further purchases

Juliet S.

So if I got you right, you pay for an item using PayPal but its the funding source that you want to upate, and you wanted to use your bank account, right?

mgcosmetic

I wanted to use my Credit Card ! my current default is Bank

Juliet S.

So meaning to say that when you want to pay for an item, you want to have the option to pay for the item directly using your Credit card, right?

mgcosmetic

....have you ever bought on ebay ?

mgcosmetic

what you make a paypal payment, you are offered to pay using a funding source from your account

mgcosmetic

this is that default funding source I want to change

Juliet S.

Yes, and I just to make sure that I get what you are trying to say.

mgcosmetic

it is currently my Bank Account by default, and I want to make my Credit card funding source by default

mgcosmetic

can't I be more clear ?

Juliet S.

Okay, I understand it now and sorry if I verify much if your concern.

Juliet S.

Alright, on this process, the best thing that you can do is to go to your PayPal account and there you can update your funding source from their system.

mgcosmetic

no I can't.  there is no option for that

Juliet S.

Or do you want me to give you the steps on how to do this?

mgcosmetic

I've checked it all

Juliet S.

Okay, hold on please.

mgcosmetic

k

Juliet S.

To change your default funding source:

1. From http://www.ebay.com/, click "My eBay." You may be asked to sign in.
2. Click "Won" on the left-hand column under "Summary" or "My Summary."
3. Click "Pay Now" next to the item that needs to be paid for.
4. Click "Continue" on the Review your purcahse page.
5. Sign into your PayPal account.
6. Click "Change" next to Payment method.
7. Choose the funding option you want, such as "Instant Transfer" for the bank account option, "eCheck" which also is processed by your bank, or "Credit/Debit Card." Click "Continue.
8. Click "Confirm payment" to proceed with the eBay checkout process.

mgcosmetic

ARE YOU KIDDING ME

mgcosmetic

This is what I do for EACH transaction. I WANT TO CHANGE THE DEFAULT FUNDING SOURCE SO THAT I DON'T HAVE TO DO THAT FOR EACH PURCHASE

mgcosmetic

I want to use my credit card for all paypal payments, NOT MY CHECKING ACCOUNT.

Juliet S.

Okay, I got that.

mgcosmetic

I BET YOU GOT THAT

Juliet S.

Okay, let me review our resources. I do apologize as we eBay representatives dont haccess to PayPal accounts of our members.

mgcosmetic

God..

Juliet S.

And I am just doing my best if we can have that information here in our end on how to update the funding source in your PayPal afccount.

mgcosmetic

you better find .. I'll remember that name

mgcosmetic

I don't have all Day

mgcosmetic

thanks for doing your best

mgcosmetic

Ask your BOSS

Juliet S.

paypal.com

mgcosmetic

............WHAT paypal.com

mgcosmetic

.......youporn.com

Juliet S.

I am trying to access our resources at the same time, I am accessing www.paypal.com to find this information.

mgcosmetic

ok

mgcosmetic

could you please ask a senior member of your team (one that works for there for longer than you). he should know the answer

mgcosmetic

.....

mgcosmetic

...

mgcosmetic

I type... faster than you...
I can teach you..
but I have to charge

mgcosmetic

Juliet S. . . ..... ..... ... ...

Juliet S.

Sorry to keep you waiting, but we are trying to search the information that you want to do right now.

mgcosmetic

don't worry I'll be super polite once you answer me properly

mgcosmetic

it costs me 20.75$/hour in opportunity cost by staying here waiting for you

mgcosmetic

I hope you'll remember the answer for future costomers

Juliet S.

I am still here , still checking further on this matter.

mgcosmetic

Here are many other angry people with that problem ... and you didn't even heard of that before ? It's a shame of you :

http://answercenter.ebay.com/question/Bidding/Change-Way-Pay/1000350036
http://yourbusiness.azcentral.com/change-funding-source-paypal-13624.html
https://www.paypal-community.com/t5/My-Feedback-for-PayPal-Archive/Default-Funding-Sources-Anger/td-...
https://www.paypal-community.com/t5/Buying-with-PayPal/Primary-funding-source-change/td-p/440515?pro...
https://www.paypal-community.com/t5/How-to-use-PayPal-Archive/No-option-to-change-default-funding-so...

mgcosmetic

I have thousand more

mgcosmetic

so I don't think you'll find answer by yourself

mgcosmetic

Go ask your BOSS

mgcosmetic

HE KNOWS

mgcosmetic

Can I call you right now ?

mgcosmetic

please give me you phone and extension

mgcosmetic

I'm going to talk to you live

Juliet S.

Yes, you may but you'll be directed to our customer Support team, we dont have any extension.

mgcosmetic

ok so what are you going to do now

mgcosmetic

will you finally tell me that this is not an option offered by paypal

mgcosmetic

that Paypal prefer to not offer this option because they make more profit when user use their Bank account

mgcosmetic

which would make sense

mgcosmetic

Truth is simple

mgcosmetic

JUst say it

mgcosmetic

Juliet S.

mgcosmetic

What is your superior's name today ?

Juliet S.

Marc, let me discuss to you what we have in eBay when it comes to automatic payment for your eBay items.

mgcosmetic

ok let's discusss lol

[billyb02]

Did mgcosmetic ever receive an accurate response to their question, or did  Paypal leave it with the idiotic  non-reply by this customer support person displayed in this post?  I would like to know the answer to the question or if there is not a way to change your default method of payment I would like to know if we just have to continue to use their time wasting method of changing the payment every time we buy something..

[snowshoe]

The system basically works in this manor.

Funds are first taken from your PayPal Account Balance.  If you have insufficient funds in your Account Balance, then your bank account is next.  If you don't have a bank account but have a credit card, the card will be used.  Unfortunately there's no built in options that would allow you to simply say, only use this funding source.  I believe the one exception is one of the PayPal products, I believe it's BML.   The problem with that is once you tell it to be the funding source, if you don't want to use it anymore, you have to call customer support to turn it off.

[billyb02]

Thanks very much for your help.  Unless you are an employee of Paypal, I am totally unimpressed with their lack of concern for our questions and concerns.  Thanks again

[iMrk]

Hi billy.

To answer your question, no. I haven't got any response from Paypal. All I've got is those silly answer you'v seen in the transcript..

Thanks to you snowshoe

[motherof4plus1]

I have a PayPal Smart Connect credit account and PayPal still goes after my checking account first.  Even though my preference has been changed to use the credit card first!  I am just going to use Bill Me Later moving forward. 

[billyb02]

Hi iMrk,

Thanks for your reply.  Paypal finally shared it with me after only six weeks or so.  Their customer service is always on top of it, aren't they?  Sorry you have not received a reply to your question since it is such a pertinent one to many of us.  I love Paypal for what it does, but we're all pretty much wasting our time trying to get any customer service asssistance.  Maybe they don't have any human beings as employees, only computers or something.  Best wishes, billyb02