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Bought product 3 weeks ago, PayPal still has Payment PENDING

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bhk Contributor
Contributor

Bought product 3 weeks ago, PayPal still has Payment PENDING

I emailed with a canned response, not helpful

 

I called.  The connection was terrible.  I asked the rep to speak louder,  blamed on me.

 

I had just talked to Australia a bit earlier,   no problem hearing them.

 

So,  no email help,  no phone help..........

 

Seller says all I can do is cancel the order and start over

 

Lousy, lousy Pay Pal service.

They did NOT notify me that the Payment was Pending

4 REPLIES 4
Esteemed Advisor

Re: Bought product 3 weeks ago, PayPal still has Payment PENDING

What does it say in your paypal account. Does it say

 

Unclaimed.

Unclaimed with a cancel option or

completed.

 

Are you buying from ebay or another website.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
bhk Contributor
Contributor

Re: Bought product 3 weeks ago, PayPal still has Payment PENDING

My Pay Pal account shows NO activity at all.

 

I bought from Vetshoponline in Australia.  I have used them for several years with no problem. 

Their website says Payment Pending and I called them. They said to contact Pay Pal

 

Thank you for your help!

Esteemed Advisor

Re: Bought product 3 weeks ago, PayPal still has Payment PENDING

Bit confused as you say your paypal account shows nothing but the title of your post states it says pending.

 

So is the transaction showing in your paypal account and does it say pending.

 

If so then with a lot of large companies they don't claim your money until the order is completed and then it changes from pending to completed. This is so it does not complete and then they find that they are out of stock.

 

So get back to the company and tell them to process the order and claim the payment.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
bhk Contributor
Contributor

Re: Bought product 3 weeks ago, PayPal still has Payment PENDING

 Sorry, I should have been clearer.

 

Pay Pal shows nothing as previously mentioned..

 

It is the Merchant who is showing PENDING (vetshoponline)

 

I did call them.  They said it is Pending and to contact Pay Pal.

 

I would send you an attachment showing this, but don't know how to do it on this forum.