21 day pending status

Xyzagail
Contributor
Contributor
hi. i want to know how can i fix the 21 day pending status im not a seller and i have not made any online transaction. please let me know what do i need to do. this is frustrating.
Login to Me Too
2 REPLIES 2

ShiraYuki
Frequent Contributor
Frequent Contributor

give us more details.

did you received a payment that's still not available in your balance for use?

did you shipped an item to the buyer?

 

Login to Me Too

rhienz03
Contributor
Contributor

Hi,

 

There are different types of hold. If you are not an eBay seller, there is there's some factors on your account that triggered the hold to be added on your account. It could be the number of sales, erratic amount of money you are receiving tagged as Payments for Goods and Services, chargeback/disputes, etc. You can check your notifications. Sometimes, you can graduate from that hold simply by confirming your identity.

 

You can also call customer service directly so that they can tell what type of hold you are experiencing. If it is a One Off Hold, then you can't graduate from that. All PayPal users can have their transactions be placed on hold under One Off Hold unless it's a personal payment.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.