how to escalate a dispute to a claim?

kayashin
Contributor
Contributor

I asked to paypal but it doesn't helpful at all.

I just can't find the button for claim and so on.

 

And currently my state is on dispute for unauthororized transaction but actully it is about a purchase.

But once if I cancel my dispute from unauthororized transaction  to purchase, I might never can dispute about this purchase so I can't do anything.

And paypal just keep saying the order to do do escalated to claim but I can't even find a button for it.

 

Can anyone help me change dispute from unauthororized transaction to purchase dispute then escalted to claim before it's too late?

Thank you in advance. Please help. It's my first transaction on paypal and I'm totally stressed out about it!!

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