eBay verified user name??

solo_quebec
New Community Member

Hi,

Out of nowhere, now when I pay for Canada Post shipping label after an eBay sale, the buyer's address is not filled out anymore. The message I get is that my ebay user name is not registered on my PPal account. When I follow the instructions on the message PPal sends me, it leads me to a setting that doesn't exist!! It says to go to Preferences, Selling preferences and then that i should have an «Auction» pref column but it's not there. Looking around in the different settings, there's nothing close to this. 

 

Anybody know where that setting is? Reverted to the Old school view without much success. I have an ebay store for more than a year without having any problem and now this pops up. Thank you.

Login to Me Too
1 REPLY 1

PayPal_Frank
Administrator
Administrator

Hi solo_quebec,

 

Welcome to the community! 

 

It may help to start the linking process on the eBay side.  I pasted the instructions below:

 

To link your PayPal and eBay accounts:

  1. Log in to your eBay account.
  2. Click My eBay.
  3. Click Account, then click PayPal Account.
  4. Click Link My PayPal Account under "PayPal account information."
  5. Log in to your PayPal account, then click Link Your Account.
  6. Click Return to eBay.


I hope this helps! 🙂

 

- Frank

If you see a helpful post, please accept it as a solution or give the author kudos. 🙂 Thanks!
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.