How can I add documents to support my paypal dispute

tash133
Contributor
Contributor

We are disputing a paypal payment we made, at the time of filing the dispute I was not asked to submit documents/photos of evidence to support our claim, it states the seller has responded and the claim is being reviewed, how can I submit these documents.

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1 REPLY 1

PayPal_AshleyM
Moderator
Moderator

Hi tash113,

 

Sorry to hear about the trouble with the dispute. We'll reach out to you via email if we need additional information. If the case is closed against you without our request for additional information, you can appeal the case and provide the evidence then.

 

Good luck, and I hope this helps!

 

- Ashley M


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