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return fee is higher than the item

Contributor

return fee is higher than the item

I received an email from PayPal today, they might misunderstood my situation. I received an item does not fit my phone, and looking for return & refund, but the return fees is 3 times more expensive than the item itself. it does not make sense if I pay 3 times more to get back 1/3 price!! and if I do not return the item, i will pay for something does not match as they described with no use for me at all! So from logic, I can only purchase things under the return fee to prevent if there anything wrong with the order?! I am looking for a solution and help...

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Esteemed Advisor

Re: return fee is higher than the item

@kev-ye

 

Probably cheap stuff from China was it??

Your best bet was to read up on paypal buyer protection before you started buying so you know what is and what is not offered.

In the event of a dispute you nearly always have to return the item back to the seller so you bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this before the transaction .....
Paypal account > benefits > return shipping on us.


However if you funded your Paypal payment via a credit card then contact your card issuer and they may help you with a chargeback?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.