Sorry, we can’t complete your purchase at this time Please return to the merchant.

Pyrex_
Contributor
Contributor

I keep trying to get something off a website and when i log in and im ready to pay i keep getting this message 

 

Sorry, we can’t complete your purchase at this time
Please return to the merchant and choose another way to pay.
 
 
and plus ive tried doing this 
  1. Log into your PayPal Account
  2. Click ‘Profile’
  3. Click ‘More Options’
  4. Select ‘My Selling Tools’
  5. Click ‘Block Payments’
  6. Under the Payment Receiving Preferences, find the “Block payments from users who:” section
  7. Uncheck the “Initiate payments from the Pay Anyone subtab of the Send Money tab” option
  8. Click ‘Save’

 

but i never see the option "

  1. Uncheck the “Initiate payments from the Pay Anyone subtab of the Send Money tab” option"
Login to Me Too
127 REPLIES 127

Sorensu
Contributor
Contributor

Lmfao after 1 week, i still cant send even ONE FKING DOLLAR 

Login to Me Too

LopezAX
Member
Member
Yep...me too
Login to Me Too

Bluejay163
Contributor
Contributor

So... I been trying to buy a game on gameflip; not working. Did it again, again and again, not working.

Login to Me Too

Rowigrath
New Community Member
I'm trying to buy myself some food so I don't go without this week. But APPARENTLY PayPal decides to have this problem for me too. All I want to do is buy an e-gift card with money that was sent to me by a friend, and I get the "Sorry, we can't complete your purchase at this time. Please return to the merchant" problem. It's bloody ridiculous, and I want an answer. PayPal mods, owners, all of y'all... get on this right now! Some of us want to actually use the money we've been given, not let you hoard it! This ain't a bank!
Login to Me Too

Sheps
Member
Member

Ive been having this same issue for about 2 days now.

Login to Me Too

Pepe3000
New Community Member

Getting the error below when trying to link my PayPal account with my canadian Microsoft account.

The PayPal account has an approved link for bank transfers to my canadian bank (TD).

 

"We’re sorry, we weren’t able to set up preapproved payments at this time. Please try again later."

Something tells me "Please try again later." won't do it (Where does it ever?).

Login to Me Too

Wanpingg
Member
Member

I am encountering this issue too. 

 

But in the first place, I was able to proceed with paypal balance.

This issue only happened after I add a credit/debit card to my account. 

Login to Me Too

thalary
Contributor
Contributor

I've been having the same issue.

 

It started happening after I did an update in my account (address, bank account information etc). Now I am stuck, unable to pay a simple $10 Netflix subscription. 

 

After reading many forums about this issues, here is what I tried... to no avail:

-clearing my cache, browser history

-trying in chrome incognito

 

paypal, what is yo deallll 

 

 

Login to Me Too

Calligraprints
Contributor
Contributor
Hey PayPal, We have previous customers that were able to pay through their credit cards. But today, two of my customers cannot get through with paying and always seeing : "Sorry, we can’t complete your purchase at this time Please return to the merchant." What's happening? I'm from the Philippines and cannot contact your customer service. Can you fix this please? Thanks!
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@Calligraprints

 

No one here can do anything to fix this, you need to contact customer services.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.