How to cancel pending payment for uncompleted order?

ElizaQin
Contributor
Contributor

I purchase some cloth using paypal, due to internet access issue, I didn't get my order confrimation #. However, I still get email said the payment was pending and wait for order to be completed. What I can do at this point?

Login to Me Too
1 REPLY 1

PayPal_AshleyM
Moderator
Moderator

Hey ElizaQin,

 

Thanks for reaching out to our Community forum! It sounds like the payment still went through, so I would advise reaching out to the merchant to confirm the order completed and to get the order number from them!

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.