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payment mistake

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New Community Member

payment mistake

I sent a family member money. It was supposed to come from my preferred method PayPal Credit. Instead.. it processed through my bank. How can I cancel that transaction and send money via PayPal Credit. This mistake is too easy to make. Help!

Jane

1 REPLY
Volunteer Advisor

Re: payment mistake

You can't cancel or change a payment retroactively.

When you sent the money you selected an available option.  If PayPal Credit wasn't available then it meant that the the payment/purchase did not qualify for use of PayPal Credit.

You can only use PayPal Credit when all qualifications are met and it is presented as a payment option.  PayPal Credit is not for use just when you want it; for that type of credit it's best to use a credit card.