change primary email address

lsn
Contributor
Contributor

I changed my primary email address.

I sent an invoice with the old address that has not been paid.

I clicked on the invoice number and it shows the new email address.

I sent a reminder explaining that the email address had changed, and checked "send me a copy".

The copy went to the old address and the invoice still has the old email address.

Bug?

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

Try canceling the old invoice and create a new one and send that to yourself and the sender.


Kudos & Solved are greatly appreciated. 🙂
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lsn
Contributor
Contributor

That would be a workaround; what I want is for Paypal to confirm whether there is a bug and if so, to fix it.

I should not have to do a workaround. I will wait to see what happens when the buyer pays. If it doesn't work, I will be forced to re-do it, but hopefully, this is just a bug in the resend, and the payment will still come through.

 

Thanks

 

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