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What should I post here?

Volunteer Advisor

What should I post here?

Welcome to the About Business Help board! Smiley Happy


Should I post my question here?

This board is in place to allow PayPal Community members to assist each other with questions and topics important to accepting payments, whether casually or as a business.  Here, you'll find a wide range of topics associated with setting up, processing, and accepting payments.


Sellers will find their questions related to how to accept payments, invoicing, PayPal fees, issuing refunds, shipping and reporting tools, payment holds/reviews, reserves, tax information, and Website Payments Standard are best placed here!


What else could you find here?  The Acceptable Use and Privacy Policies, buttons, reports, downloading history, shipping and tax settings, Quickbooks, and the payment request wizard are other common topics.


IMPORTANT! PayPal also maintains a website specifically devoted to advanced questions about Website Payments Pro, Payflow, Paylink, Developer Inquiries, Adaptive Payments, API, IPN, PDT, and errors with the Reporting Manager, Reporting Portal, MassPay and Virtual Terminal.  If you have an inquiry about these issues, you'll find invaluable documentation and expert Community assistance at



If you have suggestions or feedback for PayPal or eBay we encourage you to share your thoughts and ideas here: My Feedback for PayPal.  Any feedback posts will be moved to the Feedback board.  We appreciate your feedback but we want to ensure that members with questions can easily find answers and receive assistance.  We also want to make it easier for community members to easily find opportunities to help others with questions regarding a specific subject.


Will a PayPal Employee answer my question?

While PayPal Employees moderate this board, they will not always be available to respond to every question.  You may see an Employee help out from time to time.


How will I know if an Employee is posting?

More information about Employee posting can be found here: Who is an employee?


How will this board be moderated?

To help foster this board into a valuable help resource for members, we will be removing any unproductive posts. Unproductive posts include posts or replies that are off-topic or do not address the original posters question or concern.


Please review the Rules and Guidelines to learn more about posting guidelines.


Posting Tips

If you are asking a question, please provide as much information about the situation as you can.  The more information you can provide, the easier it will be for a community member to understand the issue and provide the best information.  Please remember that posting your own or another person's contact information, physical address, email address, full name, phone number, or any other personally identifiable information is prohibited.


Thank you for helping us keep the Community Help forum a friendly and productive environment for all members. We look forward to your contributions! Smiley Very Happy

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