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WamboinLyn
Contributor
Contributor

I have 3 websites using the Paypal Standard code on my own buttons. The first is working fine and has done for years. The other two are more recent and use exactly the same code behind their paypal buttons (apart from the business setting and return URL's). The 2 sites were working fine but now we see that they no longer do and we are losing sales. Don't know how long this has been an issue.

The javascript dynamically creates and displays the form, here is the relevant snippet from one of the failing sites:

        orderHTML = orderHTML + '<form id=paypal name="paypal" action="https://www.paypal.com/cgi-bin/webscr" method="post" target=_top>';
        orderHTML = orderHTML + '<input type="hidden" name="cmd" value="_cart">';
        orderHTML = orderHTML + '<input type="hidden" name="upload" value="1">';
        orderHTML = orderHTML + '<input type="hidden" name="business" value="sales@**********.com.au">';
        orderHTML = orderHTML + '<input type="hidden" name="return" value="http://www.wamboinstudio.com.au/returnpage.htm">';
        orderHTML = orderHTML + '<input type="hidden" name="rm" value="GET">';
        orderHTML = orderHTML + '<input type="hidden" name="cancel_return" value="http://www.wamboinstudio.com.au/index.htm">';
        orderHTML = orderHTML + '<input type="hidden" name="charset" value="utf8">';
        orderHTML = orderHTML + '<input type="hidden" name="invoice" value="' + orderNum + '">';
        orderHTML = orderHTML + '<input type="hidden" name="currency_code" value="AUD">';
        orderHTML = orderHTML + '<input type="hidden" name="no_shipping" value="2">';
        orderHTML = orderHTML + '<input type="hidden" name="handling_cart" value="' + shiptotal + '">';
        orderHTML = orderHTML + '<input type="hidden" name="tax_cart" value="' + gsttotal + '">';

 

When customer clicks on the pay button, it takes them to the login page, they login and then it spins the processing wheel, flashes up the correct payments page but immediately goes back to processing with the correct screen greyed out. Sometimes it repeats this again and then finally displays the Sorry message.

 

This works fine in the Sandbox but not on the live sites. We cannot see why 1 does work and the others don't. I have tried lodging a ticket and calling Paypal twice but they are hopeless, sending us off on red herrings and not coming up with a solution.

Can anyone help please?

paypal screen shot - greyed out.jpgpaypal screen shot.jpg

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