Verified Paypal accounts not able to purchase

[MartR7]

Hello,

having problems receiving money from verified Paypal accounts since 27.october. When my clients use the "Checkout with Paypal" button, it leads them to the Paypal page, but when they enter their details an error message occurs. What can I do to fix this. I will add an attachment about the error(UPDATE: can not upload photo ). Contacted Paypal about this yesterday, but nothing has changed since then.

[sharpiemarker]

Put the image on postimage.org and put a link to it here.

[MartR7]

https://postimg.org/image/ftgaspyj5/

[sharpiemarker]

Looks like some mailing address info is missing and need to be filled in.

[sharpiemarker]

Are you using an API?

[MartR7]

I am using Shopify cart

[MartR7]

And no, the error still exists when they fill out all their info, tried it multiple times.

[sharpiemarker]

Have you done any troubleshooting with shopify support?  The Shipping Address State field is not getting filled in or passed through for some reason.

If you need more help, check this board or make a post in there:

/t5/Merchant-Technical-Support/ct-p/mts

[MartR7]

What Shopify guru told me: 

Okay, I see an answer from our escalated team. We checked back in the logs and were able to see that the correct state was being passed from Shopify to PayPal. Did the PayPal team specify that the issue was with Shopify? They believe the error could be related to this post. Post: http://forums.oscommerce.com/topic/361531-unable-to-process-payment-due-to-shipping-address/

If the PayPal team specified the issue is with Shopify, did they mention why that may be? As far as we can see, all the information is being correctly translated to PayPal, and the payment happens offsite, so we can't see any PayPal specific errors. If they have more details I can definitely get the team to investigate further.

[MartR7]

What I can not understand is, Paypal is a 60$ billion company with no live support, and Shopify with a 3,5$ billion value has 24/7 support on phone, live chat and e-mail.