*Urgent* Pending payment in buyers account

[shaykola]

I've refunded a buyer four nights ago through PayPal which I thought went through ok.

The buyer is now asking why it's pending in their account and can I release the pending for them.

Is there any way I can do this or PayPal do this. Also why has this happened / what can I do because this issue has gone on too long.

[kernowlass · Accepted solution]

@shaykola

A seller can ONLY refund via funds already in their paypal balance OR via their bank account as an echeque which takes a few days to clear.

[shaykola]

Hi

Thanks, I've enough to cover the refund through PayPal.

So the buyer has to wait a few more days before the pending is removed?

[kernowlass]

@shaykola

Depends how your funded it, funds in your paypal balance OR bank account.

[shaykola]

My refund was only through PayPal.  Never used bank account.

I don't know what the seller used, but they still want me to remove the 'Pending' off their account.

I've looked at other similar issues, is this a 5 working days to clear problem?

As I can't access their account to remove said 'Pending', should they be contacting PayPal to see when the money will be back in their account?

[kernowlass]

@shaykola

As i said unless the seller had cleared funds in their paypal balance to issue a refund then it would come from their bank account.

If that is the case it is pending until it clears from the sellers bank account > paypal > buyer.

[shaykola]

Thanks.

I've found the relevant info within these pages which explains the process from a sellers point of view (me).

Just need to wait for the buyer (them) to wait for payment to be cleared.

[kernowlass]

@shaykola

Well i thought you were the seller until you said this..............

don't know what the seller used, but they still want me to remove the 'Pending' off their account.

So if you were the seller then I gave the correct advice in my first post.

[shaykola]

Ah, sorry.

I realise that was a typo on my behalf.