cancel
Showing results for 
Search instead for 
Did you mean: 

*Urgent* Pending payment in buyers account

SOLVED
Contributor

*Urgent* Pending payment in buyers account

 

I've refunded a buyer four nights ago through PayPal which I thought went through ok.

The buyer is now asking why it's pending in their account and can I release the pending for them.

Is there any way I can do this or PayPal do this. Also why has this happened / what can I do because this issue has gone on too long.

Tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Esteemed Advisor

Re: *Urgent* Pending payment in buyers account

@shaykola

 

A seller can ONLY refund via funds already in their paypal balance OR via their bank account as an echeque which takes a few days to clear.



Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.

View solution in original post

8 REPLIES 8
Highlighted
Esteemed Advisor

Re: *Urgent* Pending payment in buyers account

@shaykola

 

A seller can ONLY refund via funds already in their paypal balance OR via their bank account as an echeque which takes a few days to clear.



Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.

View solution in original post

Highlighted
Contributor

Re: *Urgent* Pending payment in buyers account

Hi

 

Thanks, I've enough to cover the refund through PayPal.

So the buyer has to wait a few more days before the pending is removed?

Highlighted
Esteemed Advisor

Re: *Urgent* Pending payment in buyers account

@shaykola

 

Depends how your funded it, funds in your paypal balance OR bank account.


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.
Highlighted
Contributor

Re: *Urgent* Pending payment in buyers account

 

 

My refund was only through PayPal.  Never used bank account.

 

I don't know what the seller used, but they still want me to remove the 'Pending' off their account.

 

I've looked at other similar issues, is this a 5 working days to clear problem?

 

As I can't access their account to remove said 'Pending', should they be contacting PayPal to see when the money will be back in their account?

Highlighted
Esteemed Advisor

Re: *Urgent* Pending payment in buyers account

@shaykola

 

As i said unless the seller had cleared funds in their paypal balance to issue a refund then it would come from their bank account.

If that is the case it is pending until it clears from the sellers bank account > paypal > buyer.


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.
Highlighted
Contributor

Re: *Urgent* Pending payment in buyers account

Thanks.

 

I've found the relevant info within these pages which explains the process from a sellers point of view (me).

 

Just need to wait for the buyer (them) to wait for payment to be cleared.

Highlighted
Esteemed Advisor

Re: *Urgent* Pending payment in buyers account

@shaykola

 

Well i thought you were the seller until you said this..............

 

don't know what the seller used, but they still want me to remove the 'Pending' off their account.

 

So if you were the seller then I gave the correct advice in my first post.

 


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.
Highlighted
Contributor

Re: *Urgent* Pending payment in buyers account

 

Ah, sorry.

 

I realise that was a typo on my behalf.