Unbelievable hold times to get support on the phone....

[zlloyd1]

I needed to contact Pay Pal Support by telephone, and after entering my one-time passcode, I was put on hold to wait for an available agent....

When I say put on hold, I MEAN put on HOLD (for like almost an hour)!!   It was ludicrous really, but I guess they figure they can thin the complaint crowd like that or something. Whatever the case, has anyone else been subjected to this, or is it just a fluke on me??

Thanks in advance!!

[DPCreations]

I generally don't have to wait more than a few minutes when I use the pass-code. I'm also prepared to put the phone on speaker and just go about other computer activity while I wait.

Even after you get through you may not reach a knowledgeable agent so persistence and patience are important. 

[TickedOff2]

But the system never asks for the Passcode anymore! Paypal service is going downhill fast.

[dkn2]

ME TOO, first time calling, waiting on hold 35 mins, took about 5 mins to get through the robot and I have a simple matter.  Why does anyone use this.  I am probably going to stop using this.  I thought people used because it was so fast and simple...what a joke

[Whac-A-Mole]

if you have a good business and need better service/handholding,find another service.

Paypal customer service is very poor,and the fee they charge is not cheap.

[coachjonesd]

I've been on hold for 3 hours and 21 minutes now!
Hate to hang up but and risk starting over...

This is ridiculous. Shame on you Paypal.

[carltherave]

this is also occuring here in the UK i've been on hold with paypal for over an hour and no apologies was sent from their automated system

[karenIWCA]

I've been sitting here  for 45 minutes waiting for a supervisor to follow up on fixing a problem that they made a few months ago when switching people on the account.  This is ridiculous.  I'm really sick of hearing all those phone ads, over and over again.  I guess my time isn't worth anything.

[Johnnievinyl]

2 hrs 4 min and going

[Plus8]

I couldn’t get an option to speak to anyone as the automated system is far to limited in options and navigation!

Apple have a superb system and PayPal should look at it to use.