Unauthorized Claim after 180 days

[elsiek]

According to the PayPal protection policy, disputes, claims and even chargebacks could be filed within 180 days after receiving payment.

but recently, we got an unauthorized claim for a completed transaction which was submitted last year and it exceeded the time range of 180 days.

anyone knows why this happened? 

[sharpiemarker]

Is the Unauthorized Use claim filed with PayPal or was it a credit card chargeback claiming unauthorized use?  Did you get charged $20 chargeback fee?  Some credit cards have broader terms and may allow a chargeback longer than 180 days or if the customer insists.

[elsiek]

thank you for your attention.

instead of credit card chargeback, it's the unauthorized use claim filed with PayPal. no chargeback fee is involved. 

no idea why unauthorized claims work with transactions exceeding 180 days.